INTERNAL CRISIS COMMUNICATIONS SHOULDN'T BE A HEADACHE
Nothing tests your organization’s internal communications function more than a crisis. It strikes at the things that matter to your organization most – your reputation, your bottom line, your customer relations.
Failing to engage employees during a crisis – whether that’s a PR drama, a product recall, or poor customer experience – can result in lack of trust, low morale, employee turnover and poor customer service.
Communication campaigns are proven to be more effective when using multiple channels. The platform uniquely offers the full communication spectrum – from passive to priority – to build a powerful and unmissable crisis communication plan.
Good internal communications help avoid a crisis in the first place, manage the impact of a crisis as it unfolds, and extract positive outcomes when the dust has settled.
COMMUNICATION TOOLS FOR MANAGING A CRISIS
Desktop Alerts
Desktop alerts get employee attention fast and communicate urgently in times of crisis – essential when staff need to take action in an emergency and when time is of the essence.
Screensaver
Screensaver messages are an effective visual way to raise the profile of important messages, for example processes to follow when critical incidents occur.
Newsletters
Newsletters can circulate more detailed information dedicated to handling a crisis. Circulated, their visual format and multimedia capabilities are an excellent way to foster staff awareness.
Staff Surveys
Staff surveys gather feedback quickly and easily as you respond to a crisis, providing valuable insights without a large investment of time.